For personal, courteous assistance, we offer live chat, text, email, and scheduled phone consultations.LIVE CHAT
is available most afternoons and evenings when you see a pop up box for messages while you are shopping. Chat is not continually staffed. (not all devices support chat). Text 615-556-0441 short questions about items while you are shopping.
We will try to respond within 2 hours. Please DO NOT send
complicated inquiries or requests for updates on existing orders by text. The answers required for such inquiries require some research, images, or sketches to answer, and Email DesignNashville
is best for thorough responses, image sharing, and RECALLING
that information at a later date. Please note that "status updates" for special orders * and custom orders are not available on demand.**
A phone conversation is best when you want an open dialogue to launch your project. Appointments are usually available within 24 hours of your request. Please Email DesignNashville@yahoo.com
to make a phone appointment for this purpose. Up to an hour of complimentary design service is provided. Phone appointments are scheduled between 2 pm and 10 pm central time.
Thank you for considering our work for your exciting project!
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Visit our design boards on Pinterest Visit Design Nashville's profile on Pinterest.
to see inspiring room photos and designer applications of our merchandise.Enjoy the home of your dreams! We appreciate your business and confidence in our work!
*The majority of orders placed via our website are special orders on your behalf meaning that we order or create the item just for you.
**Design Nashville offers many custom home furnishings made in several places including our own draperies and bedding, chandeliers, and home accents. While we design, make patterns, prototypes, and plan; we don't directly oversee most custom order production. For this reason, we are not privy to the exact state of progress of your order: daily or weekly "status updates" are not available on demand. We provide order acknowledgements, and we will contact you if your order requires a decision or permission and if a material is unavailable. General updates are provided at our discretion. Typically, we wait for back ordered materials for a period of time that is average for the type of material. (fabrics 20-90 days, blown glass 2-6 months, hand crafted lighting 2-4 months) If you don't want to accept back orders, please let us know before you place your order, and we will design something using only readily available materials. A deposit for the order will be required for this approach, because any delay in ordering may result in our inability to obtain the materials to fill your order.